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Kaspersky Lab North America Unveils New Service Program At #KLPC2014

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Kaspersky Lab North America has launched a new service program designed to help partners increase and improve communication touch points with customers. 

The Certified Service Provider (CSP) Program and Premium Support offerings will enable partners to drive revenue while ensuring optimal solutions are delivered to customers by Kaspersky Lab. Partners participating in the program will be able to sell and deliver professional services with Kaspersky Lab, as well as offer the same professional services provided by Kaspersky Lab Systems Engineers.

To qualify as a Kaspersky Lab CSP Accredited Partner, participants must complete a series of technical courses and certifications, live deployment testing and comply with quality assurance requirements. Other recommended certifications also will be available to partners, so they can increase readiness and offer a wider variety of more complex services to end-users. 

Kaspersky Lab partners also now have the opportunity to sell Premium Support offerings, which include priority support and issue resolution, a direct link to Kaspersky Lab technical experts and proactive alerts to new threats. A variety of programs were created to fit the unique needs of customers. Features of the Premium Support offerings include: 

  • Technical Account Manager
  • Proactive diagnostic and service updates
  • Remote implementation assistance
  • On-site assistance
  • 24×7 support
  • Unlimited incident submittal

“Settling for the status quo is something that just won’t happen at Kaspersky Lab. We’ve taken feedback from our partners to the next step and created these programs with them in mind,” said Chris Doggett, SVP of Corporate Sales for Kaspersky Lab North America. “The CSP program and Premium Support offerings provide our partners with a variety of ways to engage new and existing customers to deliver additional value, while also delivering a new stream of revenue. These programs further show our dedication and commitment to the channel.”

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About Alicia Fiorletta

Alicia Fiorletta is Senior Editor for Channel Marketer Report. Working closely with industry analysts and experts, Alicia reports on the latest news, technologies, case studies and trends coming to forefront in the channel marketing world. With a focus on emerging marketing strategies, including social, mobile and content for demand, Alicia hones in on new ways for organizations to market to and through their partner networks. Through her work with G3 Communications, Alicia also acts as Associate Editor for Retail TouchPoints, a digital publishing network focused on the customer-facing area of the retail industry.

View all posts by Alicia Fiorletta →

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