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Xerox Buys Restaurant Technology Services From McDonald’s

recently purchased Restaurant Technology Services, LLC (RTS) from McDonald’s Corporation. RTS currently provides service desk support via 600+ employees, who help more than 17,000 McDonald’s restaurants in China, Ireland, the UK and U.S.

RTS is a services company that offers technical help related to POS equipment, kitchen video devices and “cashless” credit card processing machines. With the new acquisition, Xerox will expand its range of retail solutions, allowing the company to become a more likely solution provider for merchants.

“This transaction demonstrates McDonald’s commitment to focus on better serving our customers by leveraging Xerox’s expertise and global capabilities to provide greater support to McDonald’s restaurants,” said Dave Weick, CIO of McDonald’s Corporation.

Regarding go-forward plans for this acquisition,  Kevin Kyser, COO of the Xerox IT Outsourcing Business, reported: “With this acquisition, we’re expanding our support for McDonald’s globally while adding key retail services capabilities.”




About Alicia Fiorletta

Alicia Fiorletta is Senior Editor for Channel Marketer Report. Working closely with industry analysts and experts, Alicia reports on the latest news, technologies, case studies and trends coming to forefront in the channel marketing world. With a focus on emerging marketing strategies, including social, mobile and content for demand, Alicia hones in on new ways for organizations to market to and through their partner networks. Through her work with G3 Communications, Alicia also acts as Associate Editor for Retail TouchPoints, a digital publishing network focused on the customer-facing area of the retail industry.

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