Social monitoring company Synthesio has developed a strategic partnership with Conversocial, a cloud-based social customer service solution. The partnership is designed to provide businesses with a deeper understanding of social data and in turn, help them turn social interactions into sales opportunities.
The Problem: Consumers produce, on average, 4.5 billion Facebook “likes,” 400 million tweets and 5 billion Google searches a day. This equates to a staggering amount of potentially powerful data on a brand or company. However, this variety and velocity of data is overall very difficult to rack, analyze and leverage to improve business results. […]