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NCR Boosts Revenue In Q2 2011, Is Named Number One In Retail Product Support

Today’s retail market is beginning to rely heavily on multiple platforms to deliver ideal service across various channels. As a result, it is vital that company owners invest in reliable IT systems that provide product support to increase efficiencies. NCR Corporation recently announced its ranking as retail market share leader on Gartner’s Market Share Analysis: IT Services, Worldwide, 2010. Report results were based on product support revenue.

The analyst firm also revealed that NCR ranked third worldwide across all verticals in hardware maintenance and support revenue during the same time period. The 2011 Global Outsourcing 100 recently ranked the company number eight on the list — its highest ranking to date. Results were finalized by the International Association of Outsourcing Professionals (IAOP), a global organization and advocate for the outsourcing field.

The Duluth, GA-based company also noted an exponential growth in income for Q2 2011. NCR received $1.31 billion in revenue through June 31, 2011 — a 12% increase over Q2 2010.

“Our second quarter performance was driven by the NCR team’s ongoing ability to execute on our strategy and our growth initiatives and provides us the confidence to increase our full year guidance,” said Bill Nuti, Chairman and CEO of NCR, in a statement.

Growth was consistent across NCR’s target markets, according to a company announcement. The financial services segment generated Q2 revenue of $729 million, while retail and hospitality partners totaled $449 million. However, the entertainment industry garnered the most growth, with $38 million in reported revenue, a year-over-year increase of 65%.

NCR’s income report revealed it advanced primarily by deploying and introducing self-service solutions across its core market and emerging industries. Overall, the company predicts 2011 revenue to beat last year by 6% to 8%.

NCR is a provider of assisted and self-service solutions for companies in markets such as retail, financial, travel, healthcare, hospitality and entertainment. The company provides solutions including ATMs, kiosks, POS systems, self-checkout terminals and e-Commerce solutions that are designed to enable personalized multi-channel messaging. The company’s mantra is to provide a single resource for support functions as well as a range of professional and managed services for every area of the store, branch or IT infrastructure.



About Alicia Fiorletta

Alicia Fiorletta is Senior Editor for Channel Marketer Report. Working closely with industry analysts and experts, Alicia reports on the latest news, technologies, case studies and trends coming to forefront in the channel marketing world. With a focus on emerging marketing strategies, including social, mobile and content for demand, Alicia hones in on new ways for organizations to market to and through their partner networks. Through her work with G3 Communications, Alicia also acts as Associate Editor for Retail TouchPoints, a digital publishing network focused on the customer-facing area of the retail industry.

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