ScanSource Catalyst, a sales unit of ScanSource, Inc., has received two awards from Avaya due to its focus on creating valuable educational services through its ScanSource Services Group.
Due to positive feedback from an Avaya customer survey, ScanSource received awards for Highest Student Satisfaction and Highest Response Rate in North America. ScanSource Catalyst provides extensive education, training and certification services to reseller partners through the Avaya Learning Partner Program.
All educational courses are provided via an in-person or virtual classroom. Classes include: Avaya IP Office Implementation Workshops, Avaya IP Office Configuration, Avaya Aura and Avaya Aura Session Manager Administration, among others. Intensive courses are critical to the success of Avaya resellers, who require specific technical certifications to successfully install services.
ScanSource is “committed to providing the services and support that resellers need to be successful,” said Mike Burns, President of ScanSource Services. “Education and training are essential to the success of our partners, and we appreciate Avaya and resellers recognizing us as a top performer.”
Regarding the accolades, Diane Hutchins, Senior Manager of the Avaya Learning Partner Program at Avaya Learning, added: “ScanSource’s commitment to quality and focus on their students’ satisfaction provides a high value for its customers and the broader Avaya reseller community.”